Refund Policy

At Haborn Products Ltd, we stand behind the quality of our products. This refund policy explains your rights and our obligations regarding returns and refunds.

Please note that as most of our products are made to order and bespoke, different terms may apply compared to standard retail purchases.

Bespoke and Made-to-Order Items

• Bespoke products made to your specific measurements or requirements cannot be returned unless faulty
• Made-to-order items can only be cancelled within 48 hours of placing your order
• Once production has commenced, cancellations may incur charges for materials and work completed

Return Period

Standard products (non-bespoke items in stock) may be returned within 14 days of delivery, provided they are unused and in original condition.

Return Conditions

• Items must be unused and in original condition
• Original packaging must be included
• Customer is responsible for return shipping costs unless the item is faulty
• Return must be authorized by contacting us first

If you receive a faulty or damaged product, we will provide a full refund or replacement at no cost to you.

Reporting Issues

• Report any damage or defects within 48 hours of delivery
• Provide photographs of the damage or defect
• We will arrange collection at no cost to you
• Replacement or refund will be processed once we receive the item

Manufacturing Defects

Products with manufacturing defects discovered within our 12-month warranty period will be repaired or replaced free of charge.

How to Request a Refund

1. Contact us at sales@habornproducts.co.uk or 01529 691240
2. Provide your order number and reason for return
3. Wait for return authorization before sending items back
4. Package items securely for return
5. Use a tracked delivery service for valuable items

Refund Timeframes

• Refunds will be processed within 5-7 working days of receiving returned items
• Refunds will be made to the original payment method
• Bank transfers may take 3-5 working days to appear in your account

The following items cannot be returned unless faulty:

• Bespoke products made to your specific measurements
• Items that have been installed or permanently fixed
• Products damaged by misuse, normal wear and tear, or accidents
• Items where measurements were provided by the customer
• Galvanised products (due to the specialized process involved)

If you have any questions about our refund policy or need to request a return, please contact us:

Last updated: 14/09/2026